Privacy Policy

NOVIAHE (“we”, “us”, “our”) values your visit to noviahe.com and respects your personal data privacy. This Privacy Policy outlines how we gather, handle, utilise, disclose and store personal information collected when you browse our WordPress‑powered website, place orders, interact with our customer support, or use our products and services (collectively the “Site”).

This Privacy Policy governs information collected:

• Directly on noviahe.com;
• Within email conversations, text messages and other digital communications between you and our team;
• Via browser‑free interactions with our integrated web applications;
• When you engage with our advertisements or embedded third‑party tools that reference this Privacy Policy.

We reserve the right to revise this Privacy Policy at any time. Updated versions will be published on this page and take immediate effect upon posting, superseding all prior statements. Your continued usage of noviahe.com after modifications constitutes your acceptance of revised terms. If you disagree with this Privacy Policy or our Terms of Service, please refrain from accessing our website and submitting any personal details. Terms not defined within this document carry definitions stated in our Terms of Service, which is incorporated herein by reference.

We recognise and honour Global Privacy Control (GPC) browser opt‑out signals as valid user requests to opt out of sale or sharing of personal data. When our system detects a GPC signal from your active browser, we apply your opt‑out preference for that specific device and browser instance. You will need to re‑submit your preference if you switch browsers or devices.

1. Age Restrictions

Our website content and offerings are not targeted toward individuals under sixteen (16) years old. We do not knowingly collect personal information from visitors whom we reasonably believe are under 16. Users aged between 13‑16 may only use noviahe.com under explicit parental or legal guardian consent.

Should you believe we hold personal data belonging to an under‑age user, please reach out via our support email to request data removal. Please note statutory removal requests may not achieve complete erasure of every residual copy stored in system backups.

2. Personal Information We Collect

Categories of personal data and non‑identifiable data we collect vary based on how you interact with noviahe.com.

Personal Data means information that can identify or contact you individually, such as full name, email address, shipping and billing address, phone number, device unique identifiers and order‑related user data. Processing personal data is required to fulfil your orders, deliver site‑based services, or satisfy legal compliance obligations.

• Account Registration: When you create a user account on our WordPress site, we request your full name, email, physical address, phone number, username, password and other relevant profile details.
• Voluntarily‑Provided Information: We gather data you actively submit, including contact forms, checkout order forms, survey responses, promotion sign‑ups, email correspondence and customer service chat records.
• Payment Processing: Our site integrates third‑party payment processors to handle checkout transactions. When you complete payment, you may be redirected to external payment service provider pages. All payment‑related personal data entered on those external pages is collected and managed by the respective payment provider, governed by their own privacy policy. NOVIAHE does not store full credit‑card credentials and holds no responsibility for third‑party payment service data practices. Please review their privacy documentation prior to submitting payment information.
• Server & Log Data: Our web servers automatically record log entries including ISP information, public IP address, device type, browser name and version, operating system, browser plugins, language settings, time zone, advertising identifiers and cookie‑related metadata.
• Usage Analytics: We capture site usage metrics such as error reports, feature preference settings, search queries, page view records, download actions, click‑stream navigation history, visited URLs, timestamps, page load performance and on‑page interaction events.
• Other Collection Channels: We may receive visitor data from social media platforms and trusted business partners to optimise site functionality and enrich user experience.

Please do not submit sensitive personal information through our website or support channels. This includes social security numbers, racial‑ethnic origin data, political opinions, religious beliefs, health records, biometric or genetic data, criminal history and trade‑union membership information.

3. How We Use & Disclose Your Personal Data

Our core purpose for collecting personal data is to operate, improve and secure our e‑commerce platform. We process personal information only for lawful, legitimate business purposes listed below:

Order & Service Fulfilment

• Process, ship and update you regarding your purchased merchandise;
• Conduct internal product research and site optimisation;
• Enable our staff, contractors and service agents to maintain site infrastructure and resolve technical faults;
• Detect fraud, abuse and security risks to protect all platform users;
• Respond to legal demands from courts, regulators and government authorities, and enforce our published Terms of Service;
• Support business reorganisations including merger, acquisition, asset sale or bankruptcy‑related asset transfer;
• Customise browsing and shopping experiences for visitors.

Marketing Communications Occasionally we may send you updates about new arrivals, promotions and special offers we believe match your interests. This may combine our internal dataset with legitimate third‑party marketing databases for outreach. You may opt out of marketing emails; please consult the Opt‑Out section further down this policy.

Promotional Campaigns We run giveaways, contests and marketing promotions across noviahe.com. When you join these activities, we collect required personal data for contest administration. Promotion‑specific rules may override conflicting clauses within this Privacy Policy.

General Business Operations We utilise user data for statistical data analysis, customer service delivery, site layout and content optimisation, market research, account administration, tax‑related compliance and audit requirements. We may also use contact details for press‑related outreach where applicable.

Mandatory Administrative Notices We retain authority to send critical system alerts regarding account status, policy amendments, site maintenance and order updates. These operational service emails cannot be opted out of.

Permitted Disclosure of Personal Data

• Cross‑context behavioural advertising: We may share non‑aggregated personal identifiers with ad networks and analytics vendors for targeted advertising purposes. Under California law this qualifies as “sharing”; California residents hold the right to opt‑out.
• Explicit Consent: We release your data to third parties when you provide clear consent.
• Authorised Service Vendors: We pass necessary personal data to trusted third‑party vendors performing services for us: order fulfilment, email delivery, customer support, CRM management, analytics and payment processing.
• Affiliate Entities: Data may be shared within our affiliated network for relevant product and promotion outreach. We remain accountable for personal data jointly utilised with affiliates.
• Co‑Branded Partnerships: For joint‑run co‑branded offerings, your submitted personal information will be shared with partner organisations. Please review third‑party privacy notices for those services.
• Promotion Sponsors: Contest‑related participant information may be shared with promotion sponsors subject to contest rules.
• Business Transfer Events: In the event of full or partial business reorganisation, sale or insolvency proceedings, collected personal data may be transferred as part of business assets.
• Legal & Safety Requirements: We may disclose personal information to comply with applicable law, court orders, government requests, enforce site terms, defend our legal interests and protect the safety of NOVIAHE, users and the general public. This includes disclosure to law‑enforcement bodies when legally permitted.

4. Non‑Identifiable & Aggregated Data, Cookies & Tracking Tools

Our WordPress site and third‑party integrations gather non‑personal monitoring data such as demographic summaries, domain statistics, device statistics and aggregated usage reports. Non‑identifiable monitoring data cannot trace back to any single visitor and may be used for any operational or marketing objective. We also aggregate personal data into anonymised statistical datasets for business analysis.

noviahe.com implements cookies, web beacons, pixel tags, javascript snippets and other common tracking technologies to enhance website functionality.

• Strictly Necessary Cookies: Mandatory for login authentication, cart storage and core e‑commerce functions.
• Statistics Cookies: Collect anonymised analytics to diagnose site performance and improve visitor experience.
• Preference Cookies: Save language, account and display preferences for repeat visits.
• Security Cookies: Assist risk identification and threat prevention.
• Marketing Cookies: Track cross‑site user activity to serve personalised advertisements and measure campaign performance.

Third‑party embedded content, plugins and advertising partners on noviahe.com also deploy independent tracking mechanisms. We have no operational control over third‑party tracking behaviour. If you have concerns about targeted advertising from external providers, contact those vendors directly.

Most modern web browsers let users decline or delete cookies. Disabling cookies may break certain interactive functions on noviahe.com. For information on opting out of third‑party interest‑based advertising please reference industry opt‑out resources.

We deploy Google Analytics and comparable analytics services that utilise cookies to compile usage reports. These services may collect behavioural data across external websites and mobile applications. We may integrate human‑verification third‑party tools; data generated during verification follows that provider’s privacy policy.

We collect IP addresses for server diagnostics, site administration and approximate geolocation inference. We also respect browser “Do Not Track” related signals where technically feasible.

5. Third‑Party Advertising

We engage external advertising companies to deliver relevant product‑focused ads across browsers and devices. These advertisers may set unique browser cookies and pixel identifiers to recognise you across multiple websites and hardware devices, building behavioural profiles for targeted ad delivery.

6. Data Security

We implement commercially reasonable technical and organisational safeguards to protect stored personal information hosted by our service providers. No internet‑based transmission or digital storage system can guarantee absolute security against malicious intrusions. We cannot warrant that third‑party bad actors will never unlawfully access your personal data.

7. Data Integrity & Retention Period

We only process personal data consistent with original collection purposes, user authorisation and applicable law. We rely upon you to keep your profile information accurate and up‑to‑date.

Personal data is retained only as long as business necessity, contractual relationships and legal statutes require. Retention timelines consider our ongoing user relationship, statutory compliance obligations, limitation periods and potential litigation risks. After retention expires personal records are securely anonymised or deleted.

8. Consent

By accessing noviahe.com, you affirmatively consent to our collection, storage and processing of personal data as laid out within this Privacy Policy.

9. User Choice & Opt‑Out Rights

You control marketing‑related communications preferences:

• To halt sharing of your personal identifiers with affiliates and unaffiliated third‑parties for their marketing purposes, email our support mailbox.

We will execute valid opt‑out requests within reasonable timelines. Please note: after opt‑out submission we cannot retroactively remove data already shared with external third‑party partners prior to your request. Opt‑out from marketing outreach does not block essential transactional and administrative service emails about your orders and account. You can also update marketing subscription preferences directly inside your registered user account profile page.

10. Access, Correction & Data Subject Requests

We will respond per requirements under applicable local privacy statutes. For user‑data protection purposes we will only process requests linked to the email address you submit from, and may complete basic identity verification before fulfilling requests. We must preserve certain records for tax, accounting and completed‑transaction archiving purposes, and residual anonymised data may persist inside encrypted system backups which are not accessible for routine user‑data retrieval.

This Privacy Policy is designed to remain accessible for users with disabilities. If you require this document in alternative accessible formats please email our support team. Where applicable, supplementary privacy notices may apply to specific site features, and those supplementary terms take precedence for that specific interaction.

11. External Website Links

noviahe.com contains hyperlinks pointing toward third‑party platforms, social‑media sites and embedded collaboration tools. We exercise no editorial or data‑practice control over those external destinations. We provide these links purely for visitor convenience and do not endorse external‑site content or privacy handling practices. Any personal data you submit on third‑party websites will be governed by that external site’s own privacy policy. This Privacy Policy does not cover external‑party information‑handling rules.

12. Governing Jurisdiction

This Privacy Policy and site usage are governed under United States federal law. When you visit noviahe.com from outside United States territory, your personal information may be transferred to United‑States‑based servers. You consent to such cross‑border data transfer and accept application of United States governing law for all disputes arising out of site usage and this Privacy Policy. Any arbitration clauses from our Terms of Service will prevail over conflicting wording in this document.

If any single clause within this Privacy Policy is deemed invalid or unenforceable by competent judicial authority, all remaining provisions stay in full legal force.

13. Class‑Action Waiver

By accessing noviahe.com and using our offerings, you agree to resolve every claim and dispute against us on an individual basis. You explicitly waive eligibility to join, initiate or participate in class‑action, collective‑action or representative‑action lawsuits against NOVIAHE, our staff, affiliates and service partners. This waiver covers claims around privacy breaches, data security failures and contract disputes. This clause does not bar individual arbitration claims permitted by our Terms of Service. If this class‑action waiver part is ruled unenforceable, the rest of the Privacy Policy remains fully valid.

14. Do‑Not‑Track Browser Signals

Modern browsers include Do‑Not‑Track configuration options. You can adjust browser settings to refuse cookie placement. Rejecting cookies may cause partial website functions to malfunction. As previously noted, we respect valid Global Privacy Control (GPC) opt‑out signals originating from your active browser session for California‑user opt‑out requirements.

15. Cross‑Border Data Transfer

Your personal data can be stored and processed in jurisdictions where we or our contracted service providers maintain infrastructure. When you visit from outside United States territory, your data may transit international borders, and foreign jurisdictions may have different privacy‑protection standards. By submitting personal information via noviahe.com you consent to such cross‑border transfers. Competent authorities in receiving jurisdictions may legally access your stored personal data.

16. Contact Information

Should you hold questions regarding this Privacy Policy, or wish to exercise your statutory data‑subject rights including CCPA‑related requests

17. Privacy Rights for California Residents

California visitors hold additional rights under the California Consumer Privacy Act / California Privacy Rights Act (CCPA / CPRA) and California “Shine the Light” statute. Those rights include:

1. Request deletion of collected personal information;
2. Correct inaccurate stored personal data;
3. Receive disclosure of categories and specific pieces of personal data we have collected;
4. Receive disclosure regarding sale or sharing activities of your personal data;
5. Opt‑out of sale or cross‑context sharing of personal identifiers;
6. Request limitation on use and disclosure of sensitive personal information;
7. Protection against discriminatory treatment when exercising CCPA‑granted rights;
8. Right to understand automated‑decision‑making logic, opt‑out of significant automated‑only decisions and request human review.

Financial Incentive Notice We may occasionally provide promotional incentives (discount codes, contest‑entry access, exclusive offers for newsletter sign‑ups). Participation in incentive‑programs remains fully voluntary. When you join these offers we collect personal identifiers such as your name and email address. Under California regulations these offers qualify as financial‑incentive arrangements. We estimate incentive value correlates to operational costs for delivering those respective promotions. You may revoke your participation at any time by unsubscribing marketing communications.

18. Privacy Rights for Nevada Residents

Nevada‑based consumers possess statutory rights to opt‑out of certain categories of personal‑information sale. NOVIAHE does not sell your personal information as defined by Nevada law. Should that practice change in future, we will provide advance notification and enable opt‑out channels as required. Submit related requests via our support‑email address above.