Shipping Policy

Thank you for shopping at NOVIAHE. Please read our shipping policy carefully before placing your order.

Processing Time

All orders require 1‑3 business days for processing before shipment. Processing includes order verification, quality check and package preparation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Once your order is shipped, the estimated delivery time is 15‑20 business days. Please note that business days exclude weekends and official holidays. Delivery delays may occasionally happen due to logistics congestion, bad weather or customs clearance, which are beyond our control.

Shipping Regions

We offer worldwide free shipping on all orders. Your package will be delivered to the shipping address you provide at checkout. Please double‑check your address information to avoid delivery failure.

Order Tracking

After your order ships, we will send you a confirmation email with a tracking number. You can track your package status via the tracking link included in the email. If you have not received the shipping email within 4 business days after payment, please contact our customer service.

Undeliverable & Returned Packages

If a package is returned to us because of incorrect address, recipient unavailable or refusal to receive, the customer shall be responsible for relevant reshipping fees. Please make sure your shipping address is complete and accurate.

Customs & Import Duties

International shipments may be subject to import taxes, customs duties and fees levied by the destination country. These charges are the buyer’s responsibility. We do not collect duties or taxes at checkout. Please check your local customs policy before purchase.

Lost or Damaged Packages

If your package is confirmed lost or arrives with visible damage, please reach out to our support team with your order number and photos within 15 days after receiving the package. We will evaluate each case and offer proper solutions.